Highlights from Customer Satisfaction Survey - August, 2007
"Xsomo received top ratings from over 90% of its customers in the areas of reputation of company, range of services, technical capability, innovation, competitive services and efficiency of service"
"Both Customers and Non-customers typically associated stationery, business forms, and good quality products with Moore Buisness Forms. They also typcally associate reliability, longevity and competitive prices with the institution."
" Xsomo performed especially well in the area of communication where 87% of customers gave it top ratings. It also received similarly high ratings in the areas of :
- ease of making contact with the person they need to talk to
- timeliness of deliveries
- ability to solve problems
- courtesy and attitude of staff
- overall service "
Market Research Limited, August 2007
Xsomo International Ltd.
29 Slipe Pen Rd.
Kingston
Tel.: (876) 922-5857
Fax: (876) 967-3626
Email: sales@xsomo.com.jm
